Table Of Content
Alcohol purchased pre-cruise through The Fun Shops for on board consumption is designed for in-stateroom entertainment only. Only wine or champagne that is ordered through The Fun Shops can be served in the dining room or Steakhouse. If the item is not consumed on board during the cruise, the guest may take it home provided the bottle has not been opened. They refused to let my friend on because her birth certificate was her original (which the team member checking us in said she accepts all the time). They were told they would be able to rebook or possibly get their money back and now Carnival is refusing to do either.
Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?
If a guest is found to be in violation of our smoking policy, all guests in the stateroom may be disembarked from the vessel and risk not being allowed to sail on Carnival in the future. Guests will be responsible for all financial charges and expenses to return home, and no refund of unused cruise fare will be provided. Purchasing transportationcan be done through Manage My Booking on carnival.com or bycontacting Carnival Reservations up to 2 days prior to the sail date. You will need to provideyour flight information in Online Check-in at the time of purchase. Your flightdetails are provided to the transportation company to assist in expediting yourtransportation to the pier.
Must-Have Travel Accessories
For safety reasons, parents and guardians must give consent within the app for guests 12 years and younger to activate onboard chat. Gratuities can be added at the time of booking or anytime up to the sail date. Guests who booked directly with Carnival may add their pre-paid gratuities on Carnival.com. If a guest booked with a travel agent, they may contact their travel professional to add pre-paid gratuities to their booking. Prepaid gratuities are reflected in the 'Miscellaneous Charge' field on the confirmation and in the guest's E-Documents.
Shipboard Health and Safety
For important documents or sensitive information, it’s recommended to use registered or certified mail to ensure safe and secure delivery. This provides a tracking number and ensures that your mail reaches its intended destination. Keep in mind that wait times may vary, so it’s a good idea to call during non-peak hours or consider using a speakerphone or headset to free up your hands while waiting. Carnival Cruise Line maintains an active presence on popular social media platforms such as Facebook, Twitter, and Instagram. To get in touch with the company through social media, start by visiting their official pages on these platforms. Other dining options offered are The Chef's Table, Bonsai Sushi, and Ji Ji Asian Kitchen®.
Travel Documentation and Online Check-in
Whether you prefer the immediacy of a phone call, the detailed communication of an email, the real-time interaction of live chat, or the public engagement of social media, Carnival Cruise Line has you covered. It’s worth noting that while contacting Carnival Cruise Line by phone is a convenient method for immediate assistance, it may not be the most suitable option for complex or detailed inquiries. In such cases, alternative contact methods like email or live chat may be more effective, as they provide a written record of communication for reference.
Carnival Cruise Line makes a dining change, asks customers to tip - TheStreet
Carnival Cruise Line makes a dining change, asks customers to tip.
Posted: Tue, 12 Mar 2024 07:00:00 GMT [source]
Have Fun. Be Safe
MS Office or other specific software is not offered and you may not install your own software. Our crew works hard to provide you with a great vacation and takes pride in being part of the best team in the cruise industry. For the flight guidelines (latest airport arrivals and earliestreturn flights) and additional informationabout airport transportation services, click here.
Online Check-in and Arrival Appointment
Please note that if the cruise visits Colombia or Greenland, a passport book (valid for at least six months beyond the completion of travel) is required. A passport card with the same validity is also acceptable for cruises to Colombia. Except where it is a mandatory requirement, Carnival highly recommends that all guests travel with a passport book. The passport book must be valid for at least six months beyond the completion of travel. This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one. We purchased a photo package for $199 for 10 pictures, and we never used it and were told that we might be able to get our money back.
Method 3: Contacting Carnival Cruise Line through Live Chat
The reason we did not use it was that we bought pictures that were $17/picture and were never told that we could use them towards our photo package of 10 pictures for $199. I spoke with the manager and asked why they would not tell us about this and have us pay more money for pictures that we could have used toward our photo package. He then retorted because there are to many people buying pictures and we do not need to ask them if they purchased a photo package. I asked for a refund and was told that I may or may not get it back but could choose 10 pictures if I liked.
Dining and Beverages
Domingo even sings one night as entertainment in the dining room. To contact Carnival Cruise Lines via social media, search for their official accounts on your preferred platform. Once you locate their verified account, you can send them a direct message or leave a comment on one of their posts expressing your inquiry or concern.
Since all communication is via satellite, the charges apply to all calls including calling cards, credit cards, 800 toll-free numbers and collect calls. These might include how to get your win/loss statement, a W2G/1099 statement, or your options for any balance left over in your account. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
Items for Port Use OnlyThe following items may be brought on board, but can be used off the ship, while in port only. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you need help with any problem, please contact us through this form. If you booked directly with Carnival, you can check if your booking has cancellation penalties by logging into your carnival.com profile.
Overall, reaching out to Carnival Cruise Lines’ main office by email offers a convenient and efficient way to communicate, allowing you to provide detailed information and receive a thorough response at your convenience. Keep in mind that it may take some time for the customer service team to review and respond to your email, so it’s important to be patient. However, rest assured that they will make every effort to address your inquiry as efficiently as possible.
Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation. In today’s interconnected world, social media has become a powerful tool for communication. To cater to customers’ preferences, Carnival Cruise Lines also offers the option to contact their main office through social media platforms. Carnival Cruise Lines’ website also provides a comprehensive FAQ section that addresses common inquiries. Before contacting their main office, it’s worth checking the FAQ section to see if your question or concern has already been addressed.
While response times may vary, Carnival Cruise Lines is committed to providing prompt and courteous support via email, ensuring that your questions are answered and your concerns are addressed to the best of their ability. It’s important to note that Carnival Cruise Lines operates in different time zones, so be mindful of their working hours when making a phone call. You can typically reach their customer service representatives during their regular business hours, which are Monday to Friday from [insert working hours]. To access the live chat feature, visit the Carnival Cruise Line website and look for the “Contact Us” or “Support” section. Often, you’ll find a live chat button or option that you can click to initiate a chat session with a customer service representative. One of the advantages of contacting Carnival Cruise Line by phone is the ability to speak directly with a knowledgeable representative.
Here, we offer a roundup of dozens of mainstream, luxury and expedition cruise lines from all over the world, with key contact information including snail mail addresses, customer service phone numbers and email addresses. Once you have submitted your inquiry through the website, you can expect a response in a timely manner. Carnival Cruise Lines is committed to addressing customer inquiries promptly, ensuring that you receive the necessary assistance for your cruise experience.
The live chat feature is typically available during specific hours, so it’s essential to check the Carnival Cruise Line website for their customer service hours of operation. If the live chat option is not available, you may consider using alternative contact methods such as email or phone. Contacting Carnival Cruise Line through live chat offers several advantages.
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